Frequently asked questions
What are your delivery lead times?
What are the UK and International shipping / postal charges?
Can you personalise the bags?
Yes, we can personalise bags. Personalisation of products is usually carried out at source.
I only want a few bags customised with my logo. Can you still supply?
Due to print set up costs it is not feasible to produce small quantities. Minimum quantities that apply for customised bags are indicated next to the item.
How do I place an order?
You can place your order online or for bulk orders and promotional bags you may contact us via our online enquiry form and we will go through your specific requirements and supply you with a competitive price and delivery date.
Can I get samples?
Yes. Please contact us via our online enquiry form about your requirements and we can send you samples of the relevant items, or if you’re after a bespoke product we can make samples for you. Samples are usually charged for and refunded upon placement of the main order.
What format do you need the artwork in?
Is it cheaper to print one colour on the bags?
I don't have any design expertise. Can you produce a design for me?
Yes, of course. Whilst it is usually quicker if you supply the artwork to us, you can use one of our designers to produce a bespoke design from logos supplied or a complete creative concept. Our charges are £55 per design produced. The usual turn around time is 48 hours from receipt of logos/artwork brief.
Are the bags environmentally friendly?
Yes. We offer different materials on our environmentally friendly shopping bags. The most common materials are eco cotton and RPET. All of a bags are of a reusable nature.
Do you use a secure online ordering process?
Yes. Our online transactions are processed via PAYPAL or NOCHEX which are safe and secure payment process services allowing you to pay via credit/debit card or bank account without revealing your card number to us.
I have an idea for a product, can you source it?
Of course! We will work with you to find the most effective solution and source bespoke samples for you from our manufacturers in the UK, Europe and the Far East. Small runs can sometimes be possible, so if you’re looking for something a little unique or an alternative source for your products, please contact us.