Question 1

What are your delivery lead times?

Accepted Answer

We work to the deadlines you provide us. Plain (unprinted) bags are delivered within 1-3 days. We offer express delivery on some of our products. If we cannot meet your deadline we will tell you straight away.
 
As a general rule delivery times for up to 2,000 personalised/promotional bags is approximately 2-3 weeks depending on the order quantity. For large volume orders over 2,000 units please allow up to 4 weeks for delivery. We will always use the most efficient logistics companies to ensure that we get your order to you on time.

Question 2

What are the UK and International shipping / postal charges?

Accepted Answer

Postage and packaging within the United Kingdom is free (2-3 day service) providing that your total order value is over £100.
 
For orders values of:
 
£5 and under the flat rate delivery charge is £3.95.
between £5 and £10 the flat rate delivery charge is £5.95.
between £10 and £99 the flat rate delivery charge is £6.95.
 
Next day delivery is available upon request - please contact us for rates. We also offer international shipping. Rates for international orders are calculated at checkout.

Question 3

Can you personalise the bags?

Accepted Answer

Yes, we can personalise bags. Personalisation of products is usually carried out at source.

Question 4

I only want a few bags customised with my logo. Can you still supply?

Accepted Answer

Due to print set up costs it is not feasible to produce small quantities. Minimum quantities that apply for customised bags are indicated next to the item.

Question 5

How do I place an order?

Accepted Answer

You can place your order online or for bulk orders and promotional bags you may contact us via our online enquiry form and we will go through your specific requirements and supply you with a competitive price and delivery date.

Question 6

Can I get samples?

Accepted Answer

Yes. Please contact us via our online enquiry form about your requirements and we can send you samples of the relevant items, or if you’re after a bespoke product we can make samples for you. Samples are usually charged for and refunded upon placement of the main order.

Question 7

What format do you need the artwork in?

Accepted Answer

We accept artwork in Adobe Illustrator, PDF, EPS or high resolution jpeg files.

Question 8

Is it cheaper to print one colour on the bags?

Accepted Answer

Our print charges are for logos up to from 1 colour to full colour. We offer silk screen and digital printing. Generally the fewer the print colours the cheaper it is to print.

Question 9

I don't have any design expertise. Can you produce a design for me?

Accepted Answer

Yes, of course. Whilst it is usually quicker if you supply the artwork to us, you can use one of our designers to produce a bespoke design from logos supplied or a complete creative concept. Our charges are £55 per design produced. The usual turn around time is 48 hours from receipt of logos/artwork brief.

Question 10

Are the bags environmentally friendly?

Accepted Answer

Yes. We offer different materials on our environmentally friendly shopping bags. The most common materials are eco cotton and RPET. All of a bags are of a reusable nature.

Question 11

Do you use a secure online ordering process?

Accepted Answer

Yes. Our online transactions are processed via PAYPAL or NOCHEX which are safe and secure payment process services allowing you to pay via credit/debit card or bank account without revealing your card number to us.

Question 12

I have an idea for a product, can you source it?"

Accepted Answer

Of course! We will work with you to find the most effective solution and source bespoke samples for you from our manufacturers in the UK, Europe and the Far East. Small runs can sometimes be possible, so if you’re looking for something a little unique or an alternative source for your products, please contact us.

Question 13

What is your returns policy?

Accepted Answer

If you are unhappy with your purchase, for whatever reason, you should contact us to arrange a return within 7 days of receipt. Providing the product is unused and in it's original packaging/condition, on receipt of the item we will issue a refund, this will exclude any postage, packaging and insurance costs that were incurred during the original order. Please note we are unable to accept returns or issue refunds on personalised or promotional bags. See our terms & conditions for full details.
 
We always advise that you contact us prior to returning an item so that we can be aware it is being returned and easily match the return with your order. This will ensure that your refund is dealt with promptly.

Frequently asked questions

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